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Frequently Asked Questions
Beautyfish is a professional skincare technology brand offering advanced beauty devices for home and studio use. Our products are designed for different skin needs, including hair removal, skin rejuvenation, firming, lifting, deep cleansing, hydration, and serum infusion.
It depends on your skin goal.
For hair removal and light-based skin care, choose J5 IPL Hair Removal & Rejuvenation System.
For firming and anti-aging care, choose O5 RF Tightening Device, O6 HIFU Anti-aging System, or P6 NIR Skin Rejuvenator.
For deep cleansing and hydration infusion, choose R5 Hydro Cleanse System or W6 Hydra Jet Injector.
Yes. Beautyfish devices are designed to bring professional-inspired skincare technology into everyday routines. Please read the user manual carefully and follow the recommended usage instructions before using any device.
Results may vary depending on your skin type, usage frequency, age, lifestyle, and skincare routine. Some users may notice visible improvements after several weeks of consistent use, while deeper firming, lifting, or rejuvenation results usually require regular long-term care.
If you have sensitive skin, skin conditions, implanted medical devices, are pregnant, or are receiving professional skin treatments, we recommend consulting a qualified professional before use. Always start with the lowest suitable setting and follow the safety instructions.
NIR near-infrared light technology uses targeted wavelengths to support deeper skin rejuvenation. Beautyfish P6 features 900–1800nm near-infrared wavelengths and precise 45–50°C heating, designed to help support collagen regeneration, firmness, and a more youthful-looking glow.
RF is suitable for daily firming and tightening care.
HIFU focuses on deeper lifting and contouring by targeting different skin depths.
NIR supports deeper rejuvenation and collagen-focused care through near-infrared light and controlled heating.
Yes, different devices can be used for different skincare steps. For example, you can use R5 for deep cleansing, W6 for serum infusion, and an anti-aging device such as O5, O6, or P6 for firming and rejuvenation. Always follow the recommended frequency and avoid overuse.
Yes. We ship to most countries and regions. However, available shipping destinations, shipping methods, delivery times, and shipping fees may vary. The final shipping availability and shipping cost are subject to the information displayed on the checkout page.
Orders are usually processed within 2–5 business days after payment is confirmed. Processing time may be longer during holidays, promotional periods, or when additional order verification is required.
Return requests may be accepted within 14 days after delivery if the item is unused, unopened, and in its original packaging. For hygiene and safety reasons, used or opened beauty devices may not be eligible for return unless there is a confirmed quality issue.
Please contact us as soon as possible with your order number, photos or videos showing the issue, and a clear description of the problem. Our customer service team will review your case and provide a suitable solution.
If the return is caused by a confirmed product quality issue, incorrect item, or shipping damage, we will provide a suitable solution based on the case. If the return is requested for personal reasons, the customer is responsible for the return shipping cost.
For product questions, shipping, returns, refunds, or after-sales support, please contact us at:
Email: support@beautyfish.com
