Return & Refund Policy
At Beautyfish, we are committed to providing professional skincare technology and a reliable shopping experience. Please read our return and refund policy carefully before placing your order.
Return Eligibility
We accept return requests under the following conditions:
The item must be unused, unopened, and in its original packaging.
The product must be returned with all accessories, manuals, packaging materials, and any included gifts.
The return request must be submitted within 14 days after delivery.
Proof of purchase, such as an order number or confirmation email, is required.
For hygiene and safety reasons, used beauty devices, skincare-related accessories, opened items, or products that have been in direct contact with the skin may not be eligible for return unless there is a confirmed quality issue.
Non-Returnable Items
The following items are not eligible for return:
Products that have been used, opened, damaged, or altered by the customer.
Items without original packaging or missing accessories.
Products returned beyond the return period.
Items damaged due to misuse, improper operation, unauthorized repair, or failure to follow instructions.
Personal care and beauty devices that have been opened or used, unless there is a verified product defect.
Quality Issues
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery.
To help us process your request, please provide:
Your order number
Photos or videos showing the issue
A clear description of the problem
Our customer service team will review your case and provide a suitable solution, which may include replacement, repair guidance, or refund depending on the situation.
Return Process
To request a return, please contact us at:
Email: support@beautyfish.com
Please do not send the product back without contacting us first. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide return instructions. The customer is responsible for ensuring the item is securely packed for return shipping.
Return Shipping Cost
If the return is caused by a product quality issue, incorrect item, or shipping damage confirmed by our team, we will provide a suitable solution according to the case.
If the return is requested for personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer will be responsible for the return shipping cost.
Original shipping fees are non-refundable unless the return is due to our error or a confirmed product defect.
Refunds
After we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider or bank.
Exchanges
We may offer an exchange if the product is defective, damaged, or incorrect. Exchanges are subject to product availability.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.
Contact Us
For any return or refund questions, please contact us:
Email: support@beautyfish.com